Shipping & Orders
If your order is shipping anywhere within Canada and the total comes to $250 or more (before taxes), You will qualify for "Free Shipping" when you are ready to checkout.
Terms and Conditions for Free Shipping offer
- Cancelling items may affect your order's eligibility for free shipping.
- Offer applies to deliveries within selected cities in Canada (i.e, Ottawa & Sherwood Park) only and may be subject to other shipping restrictions depending on the items ordered.
- The Free Shipping offer may be used in conjunction with other promotions and coupons.
- The offer is subject to change without notice.
Delivery Time Expectations
First Coffee ships all ordered before 5:00pm on the same day, and next day for orders after noon (MST).
US & International (Europe & UK) Shipping
We are happy to offer competitive shipping rates to our International customers. Orders shipping to European or United States addresses will ship via Canada Post and a shipping rate will be quoted in the shipping stage at checkout.
We work hard to ship all orders within two business days of your order being placed. We use Canada Post Expedited as our preferred method of shipping all our products. We could also do delivery if it is within first coffee preferred locations (i.e Ottawa & Sherwood Park)
We accept Visa and Mastercard Credit cards through our secure on-line server. We use Shopify payment method service. The Services support most Payment Network Cards including credit, debit, pre-paid, or gift cards. Shopify maintain commercially reasonable administrative, technical and physical procedures to protect all the personal information regarding you and your customers that is stored in our servers from unauthorized access, accidental loss or modification. Shopify cannot, however, guarantee that unauthorized third parties will never be able to defeat those measures or use such personal information for improper purposes.
Payment and Cancellation Policy
Please note that our e-commerce web site processes your payment immediately upon submission. In other words, as soon as you submit your order, your Visa or Mastercard will be debited the amount indicated on your receipt.
Orders can be cancelled at no cost to you (within 24 hours of the purchase) providing the item has not yet shipped. Please call or e-mail us as soon as possible if you decide to cancel an order, so that we can cancel shipment. Your credit card will be credited when a cancelled item has not yet shipped.